Frequently Asked Questions

Orders and purchases

How can I place an order?

You can make your purchase directly from our online store. Just add the products to your cart and follow the secure checkout steps.

Do I need to create an account to buy?

It's not mandatory, but creating an account will allow you to track your orders, save your data, and shop faster next time.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible at info@regionalproductsmallorca.com
and we will do everything possible to modify or cancel it.

🚚 Shipping

Where do you ship to?

We ship to all of Spain and most countries in the European Union.

How long will it take for my order to arrive?

Orders within Spain usually take between 2 and 5 business days , and shipments to the EU between 3 and 7 business days .

What are the shipping costs?
  • Shipping within Spain: from €4.90 .
  • Shipping to the EU: from €10 .
  • Free shipping on orders over €90 .
Can I pick up my order in store?

Yes, if you are in Mallorca, you can select the "Store Pickup" option during the checkout process.

💳 Payments

What payment methods do you accept?

We accept credit and debit cards, Google Pay, and Apple Pay.
All payments are completely secure.

Do the prices include VAT?

Yes, all prices shown on our website include VAT.

Can I return my order?

We always strive to ensure our customers are satisfied with our products, but if you need to return an order, we're happy to help. Just email us directly and we'll guide you through the process.

🎁 Products

Are your products handmade?

Yes, all our products are handcrafted in Mallorca by local producers using natural materials.

Are the products organic or natural?

Many of our products are made with natural ingredients and traditional techniques, without artificial additives or preservatives.

Can I place a custom order or a gift pack?

Yes, we can prepare personalized packs or gift baskets . Just write to us and we'll help you put it together.

🔄 Returns and exchanges

Can I return a product?

Yes, we accept returns within 14 calendar days of delivery, provided the product is unopened and in its original packaging.

How do I process a refund?

Contact us at info@regionalproductsmallorca.com indicating your order number and we will explain the steps.

Do handcrafted products come with a warranty?

Yes, if you receive a damaged or defective product, we will replace it or refund the corresponding amount.

📞 Customer service

How can I contact you?

You can write to us at info@regionalproductsmallorca.com , or through the form on the website.
We also provide service via WhatsApp ( +34 666 93 15 47 ) for quick inquiries.

What are your opening hours?

Monday to Friday, from 9:00 a.m. to 6:00 p.m.

Do you still need help?

If you are still unsure about any of our products, please send us a message using the form on our contact page.

Contact us